Due to current COVID-19 concerns, all Food and Store hours of operations may change frequently without prior notice please check your local Exchange Facebook for up to date information. These funds are used by the services for libraries, golf courses, ticket and tour services, music programs, gyms, hobby shops, and much more. See details and enter for your chance to win! In addition each facility has customer comments cards. The Exchange is entrusted to protect the earnings derived from its sales, monies which belong to U.S. service members in the form of dividend payments providing continued financial support for the military's morale, welfare and recreational (MWR) programs. Pershing Park Express with Class Six Bldg. Welcome to Tyndall AFB located in the panhandle of Florida. See details and enter for your chance to win! This is by DoD Directives and will always be required for fiscal transactions done at any military exchange until the military services and DoD develop and deploy alternate methods of identifying service members and their families. The main store at Fairchild AFB encompasses over 34,000 square feet and carries a complete line of products from clothing and jewelry to outdoor living. Intentionally sacrificing earnings is not a business philosophy to which the Exchange can subscribe. If you purchased your coupons from a Navy Exchange, please contact the Navy Exchange HQ at (800) NAV-EXCH. For refund requests without a sales receipt, a merchandise card equal to the amount of the merchandise is offered. PO Box 660202 If the system shows an amount is due to the Exchange, we will apply the customer's refund toward the debt. We use intelligent software that helps us maintain the integrity of reviews.. Steven Smith Lousy hours and limited selection. If the system is clear, no record is kept of the inquiry. If you are residing in Italy, the refund can be done at any Exchange facility in Italy. In 2006, the Exchange Catalog and Exchange Online store offered customers more than 25,000 items via the online site, thousands of items from vendor partners and hundreds of thousands of items from ExchangeOnlineMall.com partners. Please be sure you bring two forms of current government photo ID, and if you are a family member we will also need a copy of your sponsors orders. The Exchange relies on the DoDefense to fill most of our transportation needs, which includes shipping us the coinage we need to keep our facilities running. please contact store associates or go to the Exchange's Customer Service website to provide your concern or feedback. Matthew A. Beatty General Manager(253) 964-5955. Customer Service Representative (Former Employee) - Lakewood, WA - September 23, 2022 The workload was manageable as co-workers would often help out when they saw the need. In addition, we adopted a "14-day price guarantee" policy. This means customers can take the item home that day! 036-868-2280. The Exchange is entrusted to protect the earnings derived from its sales, monies which belong to U.S. service members in the form of dividend payments providing continued financial support for the military's morale, welfare and recreational (MWR) programs. We ask customers for their SSNs so we may enter them into our check-verification system to determine if they have an outstanding amount due to the Exchange. Note: Italian POL coupons expire each year on the 30th of September. Working together, we provide the best possible services to the most important people - our soldiers, airmen and their families. Retired We operate almost entirely on money earned from the sale of goods and services, not tax dollars. 3108 N Boundary Blvd Commissaries are funded by tax dollars and sell groceries and other household merchandise at cost plus a five percent surcharge, which is used to pay for commissary construction and renovation projects. We must balance support of installation fundraising, and contractual obligations to concessionaires and vendors, with this mission. Exchange By The Numbers. You truly get a return on your shopping investment when visiting your local Exchange. In addition to low prices, our Military Star Card offers a low interest rate and is now recognized by all services at the military Exchanges. However, the DoD has determined that pennies are too heavy and are not cost effective to ship. If you would like a response on your comment, please provide current contact information below. The Exchange in-store return and refund policy is in line with the majority of our competitors. Unknown The goal of the MacDill AFB Exchange is to be our customer's first choice by providing high quality merchandise and services at low prices. AAFES returns earnings to the Army and Air Force to improve troops quality of life and to provide a dividend to support MWR programs. Our focus is to deliver quality goods and services at competitively low prices at our 3,100+ locations worldwide and available 24-hours a day online. Historically, this has proven to be a flawed business model that has resulted in the failure of a great number of Internet retailers. The U.S. Congress has waived this immunity with respect to motor fuel sold by the Exchange (Hayden Cartwright Act, 4 U.S.C. The internet provides the ability to extend the exchange benefit to customers worldwide, regardless of where they are located. When military members deploy to remote locations around the world, AAFES is right there with them, offering products and services to bring Soldiers and Airmen a taste of home. Each facility manager is empowered to work with you, should you have any questions or concerns. DSN 318-430-1168. AAFES also supports deployed troops with programs such as Gifts from the Homefront and Help Our Troops Call Home. These programs allow any American to show support for those fighting for freedom by sending gift certificates or prepaid phone cards to deployed troops. Get exclusive email-only offers and advance notice about sales & events. Returns & Exchanges. Be sure to check your privileges to see if you can shop the Exchange while overseas. See details and enter for your chance to win! This also ensures that organizations conducting fundraising are in compliance with other DoD and service regulations applicable to their activities. Sustainability. Based on the DoE weekly reviews, the Exchange gas prices may change weekly at fueling locations in Germany, the Netherlands, United Kingdom, Turkey, the Azores, Guam, Korea, Japan and Okinawa. Our "round-up, round-down" policy applies only to cash purchases. 22 Photos . The Exchange offers name brand clothing, one of the largest furniture stores in the organization on Camp Foster, several name brand fast food options with delivery at select locations, services options for your cleaning needs, floral options, new car sales/motorcycle, local vendor shops, school meal programs and much more. We are always looking for photos, memorabilia or documents pertaining to The Exchange and its origins. The SSN is used to process involuntary collections of unpaid dishonored checks should the customer fail to voluntarily repay the debt. (Local shopping community boundaries are determined by the General Manager). 4,173,366 reviews on ConsumerAffairs are verified. Get exclusive email-only offers and advance notice about sales & events. Bldg 5280 Pendleton Ave MS 46 Our goal is to have all advertised sale merchandise available at the time of the sales event. Customers are charged the advertised price and the item is shipped. For items identified as "special buy" and "limited quantity," we will substitute a comparable item of choice in the same category at an equal or greater savings. QA Links. See details and enter for your chance to win! 2023 The EXCHANGE, You can also search by City/State or Base Name. The Defense Commissary Agency (DeCA) is an "appropriated fund" activity. Exchange By The Numbers. HR Office 813-840-0601. If you think your situation is exceptional, case-by-case Exchange Privilege concerns should be addressed with legal and customs officials or Exchange managers. Our progress and growth are the result of your loyal patronage and each associates contribution and dedication in taking responsibility to ensure we have the right merchandise, at the right price; while providing you the very best customer service possible. We are located twelve miles from Panama City and nine miles from Mexico Beach. Sat 0900-1800 (If customers do not receive notification within 30 days, we will redeem their rain checks for any item in the same category for an additional 10 percent discount over and above the original percentage discount.). The federal and state motor fuel taxes and other applicable fees paid by the Exchange are included in the motor fuel price to the military customer and paid to the appropriate taxing authority. 97, David SwensonGeneral ManagerOkinawa Consolidated Exchange. The Army & Air Force Exchange Service remains committed to increasing the value of the Exchange to its customers while continuing to give back to the military community. Sat 0900-1700 How is AAFES Base Exchange rated? They support the Director/CEO, the Board of Directors, the Chief Operating Officer, plus the CONUS, Pacific and European Region staffs, our primary operating officials. Aafes Customer Experience Associate (Former Employee) - Schofield Barracks, HI - May 29, 2022 In Hawaii it was so fun to work there but at ft hood it was miserable one good manager and the rest made you hate your life. Helping improve the quality of life for military families has guided us for many years and has propelled us into a second century of service. In these facilities, the Exchange employs more than 40,662 worldwide. We are also the largest family member employer and generate over $6 million annually to Joint Base Lewis-McChord MWR programs. Store Phone: 618.212.3898 Fax: 618.256.2349 DSN: N/A DSN FAX: N/A Store Email: ScottAFB.commissary@deca.mil Make This My Store Store Hours Normal Hours Sun 0900 - 1900 Mon 0800 - 1900 Tues 0800 - 1900 Weds 0800 - 1900 Thurs 0800 - 1900 Fri 0800 - 1900 Sat 0900 - 1900 Deli/Bakery Hours Sun 0900 - 1900 Mon 0800 - 1900 Tues 0800 - 1900 Weds The Exchange also operates a Burger King, Thomas Hammer Coffee Roasters, Survival Exchange, Class Six, and Express. A variety of concessions operate inside the Exchange complex. In addition to low prices our Military Star card offers a low interest rate and is now recognized by all services at military exchanges. In 2006, the Exchange Catalog and Exchange Online store offered customers more. AAFES Base Exchange accepts credit cards. GMs are not authorized to offer merchandise discounts to members of private organizations to support fundraising or membership drives. AAFES Taco Bell TAKEAWAY ONLY . Sheila Clark General ManagerTyndall AFB Exchange. In addition I personally review all customer comments that are submitted through the Exchange website, and the link below will email me directly. You will be contacted about your comment within five working days. HR Office (509) 244-3642. Mon 0700-2100 Sat 0800-2100 . Fairchild AFB, WA 990119447 JB Lewis-McChord, WA 984331672 Shipping & Delivery. Simply visit your local Exchange, where friendly associates can quickly process most returns and refunds, or assist with product replacements. Air Force For Overseas Customers. Sun 1000-1700, 813 840 0511 Our management team and associates strive to make each visit a pleasant one; showing pride in the accomplishments we've achieved and leading the way forward with each new service and facility we seek to better serve you. Management was pretty good and understanding. Bldg 4250 Clear Creek Blvd If you are interested in joining our team and have a desire to serve. The Joint Ethics Regulation prohibits government endorsement of private organizations and fundraising on federal property, with limited exceptions. AAFES KADENA BX UNIT 35163 Most states require the collection of state sales taxes even by military exchange concessionaires. Navy Mon-Sat 0800-1800 Sun 1000-1800 Gas Pumps Open 24 hrs Ryuseki Car Care Center 1-512-672-7225 036-868-2215 Mon-Sat 0800-1700 Sun Closed Car Rental Bldg. This policy enables the Exchange to keep the price of gas overseas more closely balanced with sell prices in the US. The Military Star card is accepted at all Exchange activities. History and Mission. Once the identity has been verified, customers are advised to establish their own Username / Password. Chris DeBrier August 14, 2017. Let us hear from you! lost our order ticket, can't get ahold of anyone, phone extension doesn't work, and customer service doesn't speak english. AAFES is a multi-channel retailer, offering products to authorized customers via retail stores, catalog and online. Get exclusive email-only offers and advance notice about sales & events. Download Adobe Acrobat to view pdf documents. Email. The General Manager (GM) may permit certain private organization fundraisers in public areas of an Exchange facility, such as a lobby or the front of the building. Coast Guard javascript must be enabled for the correct page display. In order to continue offering check-cashing services, the Exchange must take all authorized actions to collect unpaid debts and protect its assets. Waco DC Customer Service . Customer Service. Each situation is handled individually to ensure customer satisfaction. Ft Hood, TX 765440000 Our policy is to ensure customers are completely satisfied. As a federal instrumentality, the Exchange is subject to DoD regulation concerning use of our resources, to include support of individuals, groups and units. Mon-Sat 1000-1900 . The Exchange overseas gas pricing policy meets both objectives. Some of the directorates are headed up by military personnel and some by civilian senior rate personnel. On behalf of the Exchange staff, we look forward to serving you during your stay at Fairchild AFB. Gas pricing is a very complex issue, greatly impacted by world markets, political and economic factors. Consequently, the SSN will continue to be required for certain financial transactions at military exchanges until the military services and DoD develops alternate methods of identifying service members and their families. Mon-Fri 0900-2000; Sun 1000-1800 Base . Again, the Fort Hood Team welcomes you and extends our thanks and appreciation for your continued support and patronage. Charlyne CJ Morganfield 104). Authorized patrons can use their Military Star card, which allows our customers to buy now and pay later. In those cases, as well, the manufacturer requires a sales receipt for proof of purchase and warranty start date. We are focused on customer service and overall guest satisfaction. Good work environment, but very low pay Officer Hours Not Provided Every cent we earn goes back to our customers in one form or another. On behalf of the over 1,400 associates that comprise the Okinawa Consolidated Exchange I would like to say WELCOME HOME. We are committed to serving those who serve our nation. We at Fairchild Air Force Base are thrilled to welcome you to any of our facilities. As prescribed by the Naval Tax Free Administrative Office, and the Italian Ministry of Defense, coupons will only be refunded for 60 days after expiration date. Upon returning home (outside OIF / OEF), customers have two options for reimbursement: 1. The Exchange mission is to provide the best possible customer service levels while delivering goods and services at the best possible prices, and generating earnings for local MWR programs. 48830 Washington Street & Clear Creek, Charlyne CJ Morganfield Mon-Sun 24 hours. Our "We'll Match It" Program will match a local competitor's current price on any identical stock assortment item, guaranteed up to 14 days after the purchase. It may be possible to order the item from shopmyexchange.com. Doing Business With The Exchange. They are keys to the success of the Exchange and our headquarters. Matthew A. Beatty General ManagerJB Lewis-McChord. I look forward to making us your first shopping choice. The SSN is also used to identify authorized customers as well as those whose check cashing privileges are suspended. Suggest an edit Report this Listing Are You a Local Business? (If the item is not available online, customers can Contact Us to determine if an authorized substitute may be available at a savings equal to the advertised savings.) Nicholas Nguyen General ManagerMacDill AFB Exchange. United States, Mon-Sat: 0900-1800 Exception will be made for customers who were deployed upon presentation of orders. Underpaid for the amount of hours worked. HR Office (253) 964-2522. Once the customer has owned the merchandise longer than the period of time specified and experiences a problem, the manufacturers warranty provides customer protection. Shopping the Exchange pays dividends! We go where you go to improve the quality of your lives through goods and services we provide. THE LITTLE ROCK AFB COMMISSARY WILL BE OPEN FOR NORMAL OPERATING HOURS, 0900-1900HRS Christmas Holiday Hours: Dec 18-19, 2022 OPEN 1000-1800hrs Dec 20-23, 2022 OPEN 0900-1900hrs Dec 24, 2022: OPEN 0900-1600hrs Early Closure DeC 25, 2022: CHRISTMAS DAY - CLOSED Dec 26, 2022: OPEN 1000-1800hrs Dec 27-31, 2022: OPEN 0900-1900hrs Jan 1, 2023: CLOSED Sometimes there was a slight difference in the features offeredor our price for the item included accessoriesor our warranty was better. 2023 The EXCHANGE. We have an Express/Class Six Store in front of the Main Exchange complex. Mail the POGs to the Exchange HQ and a refund check will be mailed to your home: HQ The Exchange FA-T / TOFA-T PO Box 650428Dallas, TX 75265-0428. The Exchange is a proud sponsor of numerous Exchange programs: Airman/NCO of the Quarter and Year, Welcome Newcomers, Re-Enlistment, Recycling and Retiree Day Open House Events. About the Exchange. See details and enter for your chance to win! Safety, U.S. ARMY INSTALLATION MANAGEMENT COMMAND, "We Are the Army's Home - 2023 The EXCHANGE, You can also search by City/State or Base Name. In addition to the Tacoma/Lacey area, we are honored to still maintain facilities on Vancouver Barracks which became the birthplace of the Exchange on November 29th 1880 in Vancouver, Washington. Whenever there is a customer complaint on an item that is associated with product's safety or quality, store associates are instructed to notify the Quality Assurance Department. The Exchange management also attends Command briefs, Advisory Council Boards and other forums to where you are heard. About the Exchange. If the last digit of the total purchase ends in one, two, eight or nine, your total purchase will be rounded to the nearest dime. (Reference FA-Ts POG Gift Certificate User Guide #A095176 found in the Employee Pubs section of the Exchange Intranet.). They are keys to the success of the Exchange and our headquarters. United States, Mon-Fri 0900-1900 An even exchange or refund can be made within 90 days, except as follows. Visit Customer Care. Warranties. The Okinawa Exchange offers a vast variety of Retail, Services, and Food options to select from. The Exchange resources must be dedicated to our primary missions, which are to provide reasonably priced goods and services to customers and contribute dividends to MWR. The Exchange is a proud sponsor of numerous Exchange programs such as NCO/Soldier of the Quarter and Retiree Day. 30 days: Jewelry and watches, camcorders, televisions, digital cameras, furniture, mattresses, major appliances, gas-powered equipment and DLATS (government-issue clothing). The Exchange is headquartered in Dallas, Texas, and its Director/Chief Executive Officer is Tom Shull. Shipping & Delivery. 5488 (254) 539-4016. Please allow us to explain our overseas gas pricing policy. Sun: 1000-1700, 509-244-2832 Atlanta DC Customer Service Office: (404) 469-5267. Exchange Post. Contact . For Overseas Customers. Other Dispensing costs are reviewed and updated annually based on the prior-year operating results. In these cases we will satisfy customers with one of the following options when possible: Issue "rain checks" on regularly stocked merchandise to ensure our customers can later purchase the item at the sale price. Get exclusive email-only offers and advance notice about sales & events. DPW Service Order Form (Garrison Only) Warranties. The Exchange offers a wide variety of services including a Main Exchange Shopping Mall which houses a Charley's Grilled Subs, Happy Cup Coffee Shop, Barber Shop, Laundry/DC and Optical Shop. Your shopping at the Exchange facilities benefit the military community through contributions and a dividend that support MWR programs of the Marine Corps, Army, Air Force, and Navy. javascript must be enabled for the correct page display. You barely have time to take a lunch Was this review helpful? GMs may disapprove fundraisers that compete with the Exchange or our concessionaires and vendors, or may limit items that can be sold. We appreciate your patronage and consider our military and their families to be the best customers in the world. Dan Daniel DC Customer Service Office: (757) 888-2827. Contact Us. 1. Enlisted 101 W. Spaatz Rd. Also, we found some items on the Internet looked "identical" to what the Exchange stocked, but were actually not identical. We require contact information to ensure our reviewers are real. VetVerify is a shared verification service of the four military exchanges (AAFES, NEXCOM, MCX and CGX) that supports the Veterans online shopping benefit by verifying Veterans who cannot be authenticated by the exchanges alone. 97 Olympic Services Mall Please feel free to email me at BeattyM@aafes.com. To help us to continue improving the customer experience I personally welcome your comments and feedback to me at swenson@aafes.com.