If you see these colours when youre not starting up your hub, follow the instructions to resolve the problem. Usually, a yellow Wi-Fi LED on the Hub means that Wi-Fi has been disabled, or at least one of the two radio frequencies is turned off. Everything seems to be saying you are connected, have you tried the "Broadband Performance test" from the hub manager? Your device has a strong mobile signal (two or three bars are good). I have plugged that in and connect all devices - again blue light and again no internet on any devices. Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub.I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). It says connected and the username is setup@plusdsl.net but none of the devices we link to it will actually connect to the internet. Step 4: Scroll down until you see the section called Configure DNS. Check you're connected with the correct username in the Hub manager. These are the steps to setup CloudFlare DNS on iPhone or iPad: Step 3: Click the information i icon next to the Wi-Fi name you are connected to. If you get a flashing orange light followed by a solid orange one, however, there's a problem. best broadband deals. Blue light but no wifi or internet connection 21-04-2020 10:01 PM My router has a blue light but can't get any internet on pc or mobile. A flashing light or steady?Have you just joined EE BB or were you already with EE BB? Check the power supply and that your Hub is turned on. It will turn off wi-fi and enter sleep mode if no device is connected to it after it's been on for a period of time. Second, check that you havent got a 2 Set up your dongle Connect the USB docking station to the USB port on your hub, then plug the dongle into the docking station. 1:55 PM. Wait a couple of minutes for it to start. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. I made the mistake of resetting my router to factory settings which stopped it from connecting with the server, due to a password issue. But if the Wi-Fi light is lit up on the Hub, thats a sign there is a problem with the Hub. 16h24. If you need extra support watch the video below. on If your Mini Hub doesn't have the BT logo, you'll see on the front whether you're connected to 4G and the strength of your signal in bars. If I hotspot from a phone I can get internet on all devices. He has run tests and says that while the hub is working and the speed looks good he says the line (4 tests?) Announcements, Guides & Community Updates. Step 7: Remove any IP addresses that may be already listed and in their place add: 1.1.1.1 Orange light. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? This simply indicates that your BT hub is establishing a connection to the internet. BT Business Hubs: Help and guides for your model. I happened to also have a new Hub ordered on this account a few weeks ago. All the lights will flash and turn blue. When you first plug in your hub, the lights will appear in this order. This will tell us at which stage EE have got to.Is this for ADSL BB or Fibre? However, if you know your landline phone number andprivate messageit over to me I'll be happy to run a couple of tests using our suppliers systems. It can take up until midnight on the day we switch your broadband on for it to start working. Hope this helps you. Your device cannot connect. on If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. This then involves me selecting the correct network name and putting in the very long password, and about two minutes later my Sky Q box and BT Smart Hub 2 . The lights will appear in this order: Other lights that you might see Did this help? 30-05-2020 23h09, on One way to check this is by connecting your Hub to your test socket. Here's some tips to find the issue and get it fixed. The light will turn steady blue when your Hub is ready. This is my personal Community Forum account to help out around these parts while I'm at home. Step 6: Click Add Server. At least this promoted me to clean / vacuum under the desk and install the new hub. If this doesn't fix your issue, please contact us. Just unplug the power cable, wait a few seconds and plug it back in.) Turn off your Hub, computer, and any devices you are trying to connect for five minutes before restarting. Look for a tab that says disconnect and click on it. Thismay be because your broadband connection isn't set up yet, or because there's an issuewithyour broadband. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Is this for ADSL BB or Fibre? If it's flashing red, you didn't connect. I have this exact problem. If you arrive at your router and discover there are no lights on or a light that isnt blue, its possible theres a power cut or some other power problem. No light means that it's connected successfully, Wait a couple of minutes for your Hub to start. Which router, BrightBox 1 or 2 or Smart Hub?Does the phone work? 22h52, Stats show you are connected to the internet, on 12h26. Step 2: Click on Wi-Fi. On the back of your Smart Hub, you should see a grey socket with the word Broadband above it. Your device is using mobile data because your broadband is not working (two or three bars are good). So, grab another device and see if the issues are the same on that. Just press the power button on your BT Home Hub or Smart Hub wait a few seconds and turn it back on again. Open your web browser and visit http://btbusinesshub.home/. Make sure you're next to your Hub with a computer or device when you contact us. Blue light but no wifi or internet connection. Get six months of BT broadband and TV half price. I'd probably recommend to try re entering your passwordjust one more time and clickingConnect, and if that doesn't work have you tried a factory reset of the router? You can find this on the reference card on the back of the router. It has been hard to convince them it is not my issue. EE Limited. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. The lights on a BT Hub are a little different to the majority of different routers out there, so you'll need to look through a colour coded guide to know what's what. Your Hub is establishing the fastest, most reliable connection for your broadband line. if BT is down in the local area. Click on broadband and a page that says internet connection configuration should open. It is variations on a theme with all other devices (windows 10 / Android etc) - if I hotspot from any device everything can access the internet fine. Try a few different spots around your house to find the best 4G signal. Connect a device to your Hub using a cable or wi-fi. Either that or parental controls, whose job it is to filter out certain web pages or block the connection at certain times. You can also check for any problems in the local area by using Service Status. 30-12-2016 However, that isnt always the case and it could actually be down to a whole list of things. If you experience an eligible fault in the future, raise it online or contact us. When the hub's lights are on, it's ready. I have connected to master socket but this makes no difference. You should receive updates from DPD. Light on router is blue but no internet connection 1 user liked/thanked this post: Monthly cost changed on Tuesday - no internet since then! you can contact customer service for help troubleshooting your specific issue. In a web browser type 192.168.1.254 in the address bar and press Enter. Wireless security is switched off for one or both wireless channels. 12h58. 12h58, on on Wait a couple of minutes for the Power light to glow blue. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning like wireless is switched off. Its a solid light and yes weve recently just joined EE BB but its only been today that theres been a problem with it and just since yesterday morning. Go to http://192.168.1.254/ in your web browser. We'd like to help so please get in touch. Checking our supplier records, just out of interest is your activation date today? Generally, green and blue are considered to be good, whilst red, orange and purple aren't so good. The light will turn steady blue when your Hub is ready. Open a web browser and follow the on-screen help wizard to get connected: Blue light : The Hub is working fine I have used BT for many years / had numerous hubs have worked ok on my setup. Don't forget to check your microfilter if you have one. Can you post your router stats and we'll take a look? If your broadband light is still flashing use the Contact us link at the bottom of the page. Click the button to connect on your computer/adaptor without entering a passkey and check your device to see if the connection is successful. 30-05-2020 Your Hub will restart and the Power light will glow steady blue. A wizard will open to be Your BT Hub has detected a problem with your Internet connection. Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. Check all of your cables are plugged in correctly. 31-05-2020 Your device is connecting to the mobile network. The hub is a Smart hub running firmware SG4B1000E01E (the same as mine). Yes I have. There's a problem with your device. Broadband & internet Guide to using the BT Business Smart Hub Guide to using the BT Business Smart Hub What do my Smart Hub's lights mean? Choose ' Open 'No Connection' help ' under 'No service'. Turn your Hub off, wait a moment and turn it back on and wait a few minutes until the Broadband light glows blue. Turn it off and then on and try again. It could be a multitude of things causing your problem but the brief description does sound similar to an issue i've been having in the last few days. Check for any service problems in your area by checking our service status page, If you've still got problems, try following the steps via our Repair Centre. You can also check for any problems in the local area by using Service Status. Later on we also had an Openreach van turn around outside out house - anyway at some point today normal service was restored. (Instructions for an Android device are here.). If you wait a few minutes, this should eventually turn into a solid blue light which indicates everything is ok. Make sure your Mini Hub is turned on and charged up or plugged in. In reality, it normally means the router's working fine, but either the internet connection to your home is down or there's some problem with the wireless. Announcements, Guides & Community Updates, https://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. on If it's still red your Hub might be faulty. Thanks for the reply. Trying to work out your BT hub orange light from your BT hub green light? on Full Fibre connection You can switch it on via the Hub Manager. Open a new web browser window and follow the on-screen help wizard to get connected. At the end it will raise a fault for you. Try switching your device off and on. >, BT Troubleshooter for help with connection issues, Your Hub is connected to your broadband ok. If you can't get online, it might be your device. Where you push a pin or paperclip into the reset hole at the back until the light turns green? 13-06-2021 Step 5: Change the configuration from Automatic to Manual. If you haven't I would expect it to go live by midnight tonight. If this isn't the case the first thing to try is restarting your hub. Flashing purple means the hub isn't connected to the internet. Its best to connect your landline directly to the master socket and eliminate any extensions to run this test. If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. Or you can check their website at www.dpd.co.uk. The BT Home Hub 5 is capable of dual AC Wi-Fi. The default setting is to merge the two together so you see only one network name. I'm not in the office at the moment so I can't check your account. Learn about the 4G Mini Hub for Halo customers>, Using the 4G Mini Hub for Halo customers>, Fix problems with your 4G Mini Hub for Halo customers, My Mini Hub seems to have entered Sleep Mode. I've run a few tests down your line and I'm not picking up any issues, except when I'm running a log check I'm seeing the username your router is still trying to connect with isSETUP@PLUSDSL.NET. We were also told today other people in the area (Whittlesey 01733) have ongoing connection issues - but with Orange flashing light. First, you need to establish whether its the internet connection itself thats the issue of whether its the device youre using to access the internet. Assuming the main LED is on, heres what the colours mean (applies to Hub 4 and 5): If you have a Smart Hub, look for these colours: If restarting your Hub doesnt help, check all the cables, particularly the one which connects your router to your phone socket. Restart your device, and if the light is still red, contact us. 31-03-2020 I still don't know if you mean that the broadband on the box is actually fine, and you are just complaining that the light doesn't work, or if you have no internet connectivity on . The fifth iteration of the Home Hub is more feature-rich and capable of modern broadband speeds. Give it a minute or two to connect. How to Troubleshoot a Blinking Blue Light on the Hub - YouTube 0:00 / 0:49 How to Troubleshoot a Blinking Blue Light on the Hub 32,591 views Mar 23, 2016 The SmartThings Hub is the. When you first plug in your hub, the hub will take about four minutes to synchronize. Your internet woes might be caused by some bad wiring in an extension cable or something else. 23h08. This table shows how long each stage of the start-up process should last. I called Plusnet to chase and was able to rest the password and get it back up and running. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 31-03-2020 Step 7: Remove any IP addresses that may be already listed and in their place add: Then try to load a webpage on your iPhone. Click on your model of Hub to find out what the lights mean. If the LED shows there is no connection, the next thing to check is whether theres a problem in your area. Connect a device to your Hub using a cable or wi-fi. I happened to have a new hub which I installed (BT registered). 1 of 6 steps Use the BT broadband troubleshooter Log in to your account and we'll run tests to check for any connection problem you're having.
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