Thats the message from Brittany Ferries which has just opened for reservations ahead of the 2020 season. Hmm. Get inspiration, tips and holiday competitions straight to your inbox! Tripadvisor performs checks on reviews. I am not complaining about the crossing or the staff on board. 381. Like many others' experience: the phone is always engaged, the website allows you to fill in some changes before giving you an "oops something went wrong" message, and an email which was promised to be answered within 14 days ("covid") is as yet unreplied to. Kind regardsAlison Brittany Ferries, This is not a review. Just a suggestion.The bars on your ferries do not serve any craft beer at all. It may not display this or other websites correctly. In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. Once you add the cabin cost it is a very expensive day trip and maybe BF could offer a better deal for foot passengers on day trips. Brittany Ferries General Ferry Booking Terms and Conditions. Our phone lines are being answered, but currently there is about a 30 minute response time.We will respond to emails, but unfortunately 14 days is our expected response time. Kind regardsAlison Brittany Ferries. I will send you the link below:https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms#amendments-by-youPlease accept our apologies for your dissatisfaction with our administration at this current time. No reduction in ferry price because of this. We travelled outward on a day crossing and back overnight on the the Poole to Cherbourg route. To cancel your booking please use the Manage my booking facility. Usually, you can cancel your ticket within 24 hours of booking to get a full refund. Sit back and relax while we do the work. Each ticket has a different price set and provides better comfort. Cancellation Charges - Terms & Conditions: Our lowest Economy fare comes with some restrictions.To change a booking, you may pay a fee per journey, together with any increase in fare. Whethe Brittany Ferries refund policy made it quite clear that they will charge cancellation fees in most ticket cancellation cases. Links that have been forged over the past 50 years and the entente cordiale enjoyed by the UK and France will not be broken by a new political landscape, Jolle Croc added. Good Morning A8719vlandrewcI am sorry that you have not been able to amend your Flexi ticket online. Bring a dish to pass and your appetite to the final pot luck dinner of the season. I see you have - once again - amended your booking forms. Is BF really so inflexible? So down to the self service. Global Rank. Brittany Ferries sails to Santander or Bilbao from Plymouth and Portsmouth. Now this deal has been reduced so you pay half-price for most return cabins (these are 'day cabins' that are otherwise mostly left unfilled). OP. Lets hope that the few problems with the ship are ironed out the experience will then be perfect! Whatever we face come 31 October, Brittany Ferries is committed to make the journey as seamless as possible for Brits travelling to France and for French passengers coming to the UK. Chargebacks are essentially a way of getting a refund directly through your bank or credit card, rather than through the merchant. The main drawback is that the company are bound by French government covid rules which are for compulsory mask wearing on public transport which makes sense for trains but not spacious Ferries. Most flexibility, 25% deposit at time of booking, free amendments up to four hours before departure and 75% refund in the event of cancellation before departure. Just a quick reminder that Brittany Ferries are offering Free Flexible Ticket Upgrades* on all routes. Minimal space in the cabin but its And dont forget, you can book Brittany Ferries now for as little as 25% deposit. Flexi In addition to Free Flexible Ticket Upgrade offers on bookings just now, with deposits from just 25% of your fare, Brittany Ferries always makes it easier to budget for family holidays. I appreciate that they are extremely busy atm , but find this unacceptable. Some ticket classes are more flexible than others, so it's important to be aware of this while booking. You are using an out of date browser. We have Brittany Ferries bookings for late July (a Flexi ticket). Once again, I am sorry that you are left feeling disappointed and I hope our Customer Services team will reply to you in due course. You will also not make any amendments to your ticket. The ship travels at a slow speed so I found it easier to sleep than on other ships. Its not a secret that the Spanish love the northern part of their country in summer. Overall an enjoyable trip and I would recommend Barfleur. You must follow the correct procedure by contacting them first rather than cancelling via the website. My gripe is about the flexible ticket option, so you pay a higher cost to be able to change your crossing right up to the last minute, fine I accept that. That's why they're offering Free Flexible Ticket Upgrades* for travel between now and 31 October 2023. The member of staff dealing with my problem was very good. Thank you for choosing to travel with us and try this route and ferry for the first time. Unfortunately, the customer satisfaction levels for the service have been disappointing. 3. Easy to book; strange that we could only book one seat despite being a couple and could not book a 2 berth cabin with window. These tickets require a 25% deposit at the time of booking. How is one supposed to contact this company? (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. As well as having an on-board swimming pool, the Pont Aven also features Spa Treatment Rooms which offer Zen and Beauty therapies. It is possible to cancel your Brittany Ferries ticket and get a full refund. But what annoys me is having altered your crossing if you need to . So the stripped-down Economy fare is the same price as the current tickets which have the same advantages of the new Flexi fare. I just hope I've got the upgrade to a flexi ticket correct!! Is this your brand on Milled? 32.8K. Anyone can write a Trustpilot review. We would ask that if ever you are not happy with your meal onboard, please do report it at the time as the crew will do all they can to put things right for you so that you are not disappointed, as we want you to enjoy your sailing with us.We hope it will not be too long before we can welcome you back onboard. Brittany Ferries offers three ticket types, each with a different level of flexibility and a different refund and cancellation policy. Dont make chili, thats OK. Come sample and help to judge. I did most times on line, but they have been very helpful if you ring them. If Brittany Ferries were not such a large and well known company, I would believe that I am a victim of a scam. Booked a 4 berth deluxe cabin for the two of us.Highly recommend! 17,424. direct ferries offer the widest choice of . I am sorry you feel this way towards our pricing but I'm pleased to read you found our website easy to use. Amazing pro-active customer service when I called Brittany Ferries regarding a voucher which I was unable to use online. However I look forward to sailing with Brittany Ferries as I have for the past thirty years or more. Dear Mrs WoodsThank you for you review, we do appreciate it.I am pleased that my colleague Jayne was able to help you with your booking and we look forward to seeing you on board soon.Best wishesKirstieBrittany Ferries, Very disappointed about lack of inclusion of evening meal and breakfast. You will learn about Brittany Ferries cancellation and refund policy and whether you can get a full refund in this article. Important . Each ticket has a different price set and provides better comfort. Brittany Ferries: Flexi ticket joke - See 3,386 traveler reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Dear Claire,Thank you for your 5* review.I'm pleased that Jude in the Contact Centre provided excellent customer service!We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. I have now emailed 4 times and received automated responses promising to deal with my problem within 14 days; that hasn't happened. Cabins excellent. Skip to main content. Fees are in addition to any price increase that may apply. Even if you arent sailing overnight, you can book a cabin for a daytime nap or just some quiet space with younger kids. Although we tried a number of different approaches, the poor feedback, in conjunction with an unacceptable amount of food waste, has led to the change. I am sorry that you have not been able to amend your Flexi ticket online. Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. Would not refund difference or apply to my booking when I phoned. For more information on the new ticket structure visit www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types. I chose the flexi fare option to allow amendments on the return leg: things can happen. In summary, here are the ways you can request a Brittany Ferries refund: Over the course of five years, I have been to numerous places, experienced different means of transportation, and stayed at different properties. Why should I have to ask for a refund that is due to me. Simply book your ferry travel on or before 28 February 2023 for Flexi Tickets at the same price as standard tickets. Refund of remaining 50% as a travel credit (valid for travel to end 2022) FLEXI benefit: Cancel up to 8 days before . In case of cancellation, you will receive a higher refund amount if the ticket is more expensive. Prices at bar very reasonable. If you cancel you will only get a 75% refund. If your travel plans change at any point, getting a Brittany Ferries refundcan be difficult or impossible. I have emailed on the 28th May - no reply. On 23 April the prices are: Economy 151. Welcome Brittany Ferries UK. It was a far improvement over it's near sister ship Galicia. Dear Mark, Thank you for your review. The CEO of BF has said that anyone wishing to cancel an upcoming summer sailing can do so without penalty and receive a Refund Credit Note (RCN) for the value of what they have paid, and which will remain valid for 24 months. How to Claim a Brittany Ferries Refund Fast. I was on Their New ferry the Salamanca from Bilbao when It broke down (It Happens) however Dealing with this company to resolve refund and additional costs has been nothing short of appalling. Cancellation rules vary according to ticket type. Calais & Dunkirk - Dover. The complete range of Brittany Ferries ticket tier benefits follows: Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. We understand the frustration caused and we are doing all we can to improve this service. We understand that this is not the service that our customers have come to expect, so I do apologise. But that's far from all that's . Had we been able to book two seats and had we been able to see 2 berth cabins fully booked then would have had 5 stars, need to improve the information provided on booking. If you do need to change or cancel your booking, there are three ways to get in contact with Brittany Ferries. Thank you for posting your comments. A full refund is granted if you cancel within 24 hours of booking. Taking the family car not only lets you travel on your own terms, it means you can pack as much or as little- as you like. I liked the updated cost as each section of the booking was completed. read more. Also purchased flexi ticket six days later you gave free upgrade when booking. I am not complaining about the crossing or the staff on board. . 20/20 per amendment within 4 hours and after outward sailing : . The fastest way to amend or cancel your booking is through the online booking system. Select the ticket you want to cancel and press the Cancel button.. ^A 3 cancellation fee per sailing applies to Flexi and Premium bookings. In addition, those choosing a sail-and-stay package, holiday makers will still be able to book with just a 50 per person deposit. Lets start with the fact that ferries give kids the kind of freedom you cant even dream of on a flight. Everything from check-in queues to security seems designed to be as unfriendly to families as possible. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. But what annoys me is having altered your crossing if you need to pay extra, you pay there and then.But what if your crossing is now cheaper? Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. Standard 158. 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