4. (T7568)Debug( 25): 04/20/20 23:12:15:861 create thread 0x760 with thread ID 7412(T12060)Debug(5342): 04/20/20 23:12:15:861 HipReportThread: wait for HIP report ready event. I'd try uninstalling 5.1.1 and doing a fresh install of 5.1.3. This website uses cookies essential to its operation, for analytics, and for personalized content. (T6548)Debug( 418): 04/20/20 23:12:01:819 HipMonitor gets quit event. The credential fix above in the portal config allowed me to connect afterwards. Can you please confirm GlobalProtect client version, operating System you are connecting from and provide some log snippet when you connect and see the error here. Enforce Global Protect VPN for Network Access except for Is it worth to have M-Series to store logs? GlobalProtect - Connection Failed - No network connectivity. * Unfortunately I am at a loss of what to try next. (T9048)Debug( 287): 04/20/20 23:12:15:849 HipCheckThread: Hip check thread quits. (T7568)Debug( 25): 04/20/20 23:12:15:861 create thread 0x5b8 with thread ID 2936(T7412)Debug(5657): 04/20/20 23:12:15:861 NetworkConnectionMonitorThread: network connection monitor thread starts. I renamed the external gateway name for each separate config which helped identify that. As the Arch distro isn't listed in the compatible versions list, we can't confirm full functionality of the GlobalProtect App. (T7568)Debug(5981): 04/20/20 23:12:15:860 StartThreads starts:(T7564)Debug(2298): 04/20/20 23:12:15:860 Setting debug level to 5(T7568)Debug( 25): 04/20/20 23:12:15:860 create thread 0x6b0 with thread ID 11280(T7568)Debug( 25): 04/20/20 23:12:15:860 create thread 0x408 with thread ID 13016(T7568)Debug( 25): 04/20/20 23:12:15:860 create thread 0x768 with thread ID 10056(T13016)Debug(4474): 04/20/20 23:12:15:860 CaptivePortalDetectionThread: captive portal detection thread starts. It works quite well but still, some settings can't be replicated to the DC at that time and it causes issues with Global Protect. (T7568)Debug(2119): 04/20/20 23:12:15:715 allow-cached-portal is yes(T7568)Debug(2162): 04/20/20 23:12:15:715 NewWinUser is 120687, WinUser is , PreviousSwitchOffMsg is false(T7568)Debug(2163): 04/20/20 23:12:15:715 GetPrelogonStatus() 0, m_userName ___empty_username___, m_preUsername ___empty_username___(T7568)Debug(6017): 04/20/20 23:12:15:715 StopThreads starts:(T7568)Debug(6024): 04/20/20 23:12:15:715 There are 5 threads running(T7568)Debug(1340): 04/20/20 23:12:15:715 Logging out gateway, reason is StopThreads(T7568)Debug(1371): 04/20/20 23:12:15:715 Logging out gateway over(T7568)Debug(6034): 04/20/20 23:12:15:715 Going to wait all threads exit(T6788)Debug(4435): 04/20/20 23:12:15:715 NotificationTimerThread: got exit event. https://social.technet.microsoft.com/Forums/windows/en-US/b7271ae2-1422-4da0-92b1-56c69905d3f6/netsh-does-not-work-to-set-ip-address-of-wireless-network-connection?forum=w7itpronetworking, https://support.microsoft.com/en-us/kb/2459530, https://techcommunity.microsoft.com/t5/Ask-The-Performance-Team/WMI-Rebuilding-the-WMI-Repository/ba-p/373846, To check detailed debug logs from the GlobalProtect client. (T11280)Debug(4428): 04/20/20 23:12:15:860 NotificationTimerThread: wait (-1 ms) for notification timer event. 5) If the browser page above is not loading properly, check with Wireshark to see if the TCP handshake is complete or not. By continuing to browse this site, you acknowledge the use of cookies. (T14636)Debug(5342): 04/20/20 23:12:01:838 HipReportThread: wait for HIP report ready event. (For transactions between the client and the portal/gateway. (T2212)Debug(5350): 04/20/20 23:12:01:705 HipReportThread: got exit event. I believe I have successfully installed fine (although a reboot was needed).I receive the following error when I try to use the CLI to connect via (note username and institution redacted to protect the innocent):>> globalprotect connect --portal vpn. --username . (T7568)Debug(5981): 04/20/20 23:12:01:838 StartThreads starts:(T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x6b0 with thread ID 6788(T7564)Debug(2298): 04/20/20 23:12:01:838 Setting debug level to 5(T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x7a0 with thread ID 1772(T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x674 with thread ID 14632(T6788)Debug(4278): 04/20/20 23:12:01:838 NotificationTimerThread: notification timer thread starts. The trick here is the PA does a reverse lookup of the IP and if it returns the matching hostname then it knows it's on the internal network. Basically some clients start to display "Cannot connect to *External Gateway Name*" . (T7568)Debug(7416): 04/20/20 23:12:15:167 Try to restore last portal config from file. Our organization is continuing to Today in History: 1911 1st shipboard landing of a plane (Tanforan Park to USS Pennsylvania)In 1909, military aviation began with the purchase of the Wright Military Flyer by the U.S. Army. Environment Palo Alto Firewall GlobalProtect App version 5.2.5 and above. We had problems with 5.1.1 that seemed to be tied to doing an update from 5.0.x. (T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x5b8 with thread ID 7656(T14632)Debug(4795): 04/20/20 23:12:01:838 NetworkDiscoverThread: network discover thread starts. Restart the PC and see if the problem persists. (T7568)Debug(2338): 04/20/20 23:12:01:838 Portal gpvpn.icicibank.com, user , logonDomain ICICIBANKLTD, saved user , path C:\Users\120687\AppData\Local\Palo Alto Networks\GlobalProtect\(T7568)Debug(2404): 04/20/20 23:12:01:838 use proxy is 0(T7568)Debug(2462): 04/20/20 23:12:01:838 Pre-logon-then-on-demand value is no(T7568)Debug(1469): 04/20/20 23:12:01:838 SSO starts. GlobalProtect client is not able to connect. To verify, run either of the following commands: If there is no active listener on port 4767, the service didn't start properly. You may experience slowness when accessing the internet or business applications". or is this an issue with our company's VPN. (T7568)Debug(10166): 04/20/20 23:12:06:980 Cannot get server cert of 203.27.235.246(T7568)Debug(6256): 04/20/20 23:12:06:980 Skip CheckServerCert result(T7568)Debug(2574): 04/20/20 23:12:06:980 encpostdata, encpostdata=0000010CF10EFDE0, encpostdatalen=160(T7568)Debug(2744): 04/20/20 23:12:06:980 REQID=17,IPADDR=gpvpn.icicibank.com,PORT=443,URL=/global-protect/prelogin.esp,POST=1,PROXY_AUTO=0,PROXY_CFGURL=NULL,PROXY=NULL,PROXY_BYPASS=NULL,PROXY_USER=NULL,PROXY_PASS=****,VERIFY_CERT=1,ADDITIONAL_CHECK=1,SCEP_CERT=,oid=(T7568)Debug(1399): 04/20/20 23:12:06:980 Send response to client for request https_request(T7568)Debug(2854): 04/20/20 23:12:07:090 receive pan_msg_ping, 3(T7568)Debug(6322): 04/20/20 23:12:15:167 prelogin to portal result is(null)(T7568)Debug(6573): 04/20/20 23:12:15:167 Failed to pre-login to the portal gpvpn.icicibank.com with return value 0(0). These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole! So the admininstrator login doesnt work for remote support. Some of the causes of the disconnection include: Once you have established a connection, you may be wondering, how do I refresh GlobalProtect connection? Upgrading the GlobalProtect VPN client will solve the issue. I can ping and access the portals through the browser. If there is a listener, try connecting to the port by using the telnet command: telnet 127.0.0.1:4767. Copyright Windows Report 2023. I would check for MTU issues. Re-activate the 5.1 client and allow it to auto-update when the user logs on to the firewall. 11:16 AM. These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole! (T7568)Debug(2108): 04/20/20 23:12:01:705 no saml-auth-error tag. I'm not proficient with technical terms and stuff. We have 2 portals, one for testing and trying to switch to the other portal will either work or the same behaviour will present. Copyright 2007 - 2023 - Palo Alto Networks, Enterprise Data Loss Prevention Discussions, Prisma Access for MSPs and Distributed Enterprises Discussions, Prisma Access Cloud Management Discussions, Prisma Access for MSPs and Distributed Enterprises. ), Also check this out: https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PNuFCAW. (T7568)Debug(1399): 04/20/20 23:12:15:866 Send response to client for request portal, 05-19-2020 Create an account to follow your favorite communities and start taking part in conversations. public DNS A record, IPv6 Preferred on a network with no IPv6 (kill ipv6 on the gateway and endpoint network adapter), MTU (this can cause all kinds of fun), I have also seen flapping when a system has 2 different versions of gp agent installed. (T10056)Debug(4795): 04/20/20 23:12:15:860 NetworkDiscoverThread: network discover thread starts. Details As long as the GlobalProtect client is connected through a specific physical interface, the client stays connected in that specific mode. 05-19-2020 The DNS name of the Portal and Gateway must match the certificate (and SAN field) and be issued by a Root CA that the machine trusts. This strikes me as a Windows error. >> ps -fe | grep Panroot 74463 1 0 08:31 ? If sign out is chosen, the user no longer receives any auth prompts and the error changes to "Connection Failed - no network connectivity". 3. Mobile data through hotspot also works fine. The member who gave the solution and all future visitors to this topic will appreciate it! i am using globalprotect at home wifi. To restore these services, users must uninstall their current version of GlobalProtect then reinstall a compatible version from remote.wvu.edu. As a troubleshooting step I typically get users to try signing out of GlobalProtect from the settings page however this completely breaks the client. 15) Open the GlobalProtect client, and enter the required settings (Username/ Password / Portal) and click Apply. This website uses cookies essential to its operation, for analytics, and for personalized content. Where this is an issue is because we dont give local administrator account access to users. We had this issue as well recently. Wildcards have been so hit and miss in my experience. Browse the web from multiple devices with increased security protocols. (T7568)Debug(6038): 04/20/20 23:12:01:819 threads are gracefully stopped, counter=599. One of the client is facing issues while connecting to VPN, once he gets connected to global protect VPN he is not able to browse in Sophos environment, where as when he is connected to open network and he can connect to VPN as well he is able to access the internet. I've tried to uninstall the client, deleting all Palo Alto Networks entries under HKLM and HKey_Users - on some machines this works but on others it seems as though the portal config is cached somewhere on the machine as the Portal is already filled in and it attempts connection immediately after reinstall. (T7568)Debug(7091): 04/20/20 23:12:15:862 Empty user for GetCachedPortalCfgOldNewFileName(T7568)Debug(2621): 04/20/20 23:12:15:862 CheckCachedPortalForPrelogon 0, PrelogonNeedTimeout 0, RenameTimeout -1, userName ___empty_username___, preUsername ___empty_username___(T7568)Info (2650): 04/20/20 23:12:15:862 Received retrieve cache only portal message(T7568)Debug(2728): 04/20/20 23:12:15:862 Skip retrieve cached portal configuration for empty user(T7568)Debug(6140): 04/20/20 23:12:15:862 --Set state to Disconnected(T7568)Debug(1006): 04/20/20 23:12:15:863 Display hip report V4 on the UI(T7568)Debug(2738): 04/20/20 23:12:15:864 Send failure response for cache only portal message(T7564)Debug(2298): 04/20/20 23:12:15:865 Setting debug level to 5(T13796)Debug( 413): 04/20/20 23:12:15:865 HipMonitorThread wait for exit event. Still no internet connectivity when using a LAN cable. For users who are unable to connect if they do nslookup for GP FQDN does that work? For more information, please see our Select the Services tab, locate PanGPS, right-click on it and click Restart. Then go back to step 2. I know I can set up an internal gateway and use internal host detection and in that gateway I could arguably use split tunneling in such a way that no traffic is passed through the VPN. 11:04 AM. If this doesnt work, you can always restart your PC to re-establish the connection. agent is PAN GlobalProtect/5.1.1-12 (Microsoft Windows 10 Pro , 64-bit)(T7568)Debug( 456): 04/20/20 23:12:01:878 winhttp SetSecureProtocol, hSession=f14f6310, bAllProtocol=0, gbFips=0(T7568)Debug(1604): 04/20/20 23:12:01:878 SetProxyForHost(https://gpvpn.icicibank.com/ timeout:5 AutoDetect:0 url: proxy: bypass: proxystr:(T7568)Debug(6185): 04/20/20 23:12:01:878 ----Portal Pre-login starts----(T7568)Debug(4508): 04/20/20 23:12:01:878 TriggerCaptivePortalDetection() return due to captive portal detection is in progress (0) or PreLogin is Done (1)(T7568)Debug( 550): 04/20/20 23:12:01:888 Network is reachable(T7568)Debug(6211): 04/20/20 23:12:01:889 Pre-login,verifyportalcert=yes(T7568)Debug(10107): 04/20/20 23:12:01:889 Check cert of server 203.27.235.246(T7568)Debug( 777): 04/20/20 23:12:01:898 SSL connecting to 203.27.235.246(T7568)Debug( 550): 04/20/20 23:12:01:905 Network is reachable(T7568)Debug( 101): 04/20/20 23:12:06:979 connect failed with 5 seconds timeout. (T13016)Debug(4628): 04/20/20 23:12:15:860 CaptivePortalDetectionThread: wait (-1 ms) for captive portal detection event. (T7568)Debug(6051): 04/20/20 23:12:15:830 Double check all threads. Issues related to GlobalProtect can fall broadly into the following categories: To verify reachability to the portal/gateway, To make sure that the FQDNs for the portal/gateway are getting resolved, Ipconfig/ Ifconfig/ Netstat -nr / Route print, To verify the GlobalProtect adapter settings and routes installed by the GlobalProtect client, To install and verify the installed client/root CA certificates, To capture transaction between the GlobalProtect client and the portal/gateway, To download the GlobalProtect clientandto confirm successful SSL connection between the client and the portal/gateway, Tools used for troubleshooting on the firewall. It seems to connect to the office-network, but it does not acknowledge my virus scanner nor the firewall. Sometimes, certain versions are affected by bugs and changing versions will do the trick. Remove the key. created Tac case for this but still no fix,waiting for support. This means that a high-speed network with little traffic running over it may take less time than a low-speed network with lots of traffic on it. You can also try to reinstall Windows OS on the machine. The following table lists the issues that are addressed in GlobalProtect app 6.0.1 for macOS, Windows, and Linux. (T11280)Debug(4278): 04/20/20 23:12:15:860 NotificationTimerThread: notification timer thread starts. If this does not work please open a ticket on the IT Helpdesk and we will assist you. The reason is that there may be a task in progress, which will get disrupted when disconnected. My internet is working fine. After that I received the Auth prompt again but still hit the original error. 4. You may experience slowness when accessing the internet or business applications". This indicates a problem with the PanGPA service's connection to the PanGPS service on the same workstation. I can successfully connect to all our other sites. P 195-T519 Oct 09 18:02:17:24315 Info ( 83): Failed to connect to server at port:4767, P 195-T519 Oct 09 18:02:17:24325 Info ( 460): Cannot connect to service, error: 61, P 195-T519 Oct 09 18:02:17:24330 Debug( 742): Unable to connect to service, TCP 127.0.0.1:4767 0.0.0.0:0 LISTENING. Linux CLI globalprotect connect. Useful to see if the firewall is dropping any packets on the dataplane. The LIVEcommunity thanks you for your participation! On my Windows 10 Enterprise machine Global protect version 5.2.3 is installed and I am trying to connect to network using GP client. You may get a message that says GlobalProtect VPN no network connectivity please verify your network connection or Connection failed: the network connection is unreachable or the portal is unresponsive. I work at an agency that has multiple software license and hardware lease renewals annually.It has been IT's role to request quotes, enter requisitions, pay on invoices, assign licenses to users and track renewal dates. GlobalProtect PAN-OS Symptom A user gets the following message while connected to the GlobalProtect App: "The network connection is unreliable and GlobalProtect reconnected using an alternate method. (T6548)Debug( 763): 04/20/20 23:12:01:837 HipMonitorThread quits. If Global Protect is not connected, right click on the icon and select "Rediscover Network" This will force Global Protect to reconnect, and fixes many connection problems. Please verify your network connection and try again. 4) Traffic logs: To verify connections coming from the client for the portal/gateway and for checking details of sessions from a connected GlobalProtect client to resources. Run a Repair on the GlobalProtect client Windows 10 Click on the Windows Icon found to the bottom left of your screen Type Add or Remove Program and hit Enter Scroll down and click on GlobalProtect Click Modify Select Repair GlobalProtect Click Finish Windows 7 Click on the Windows Icon found to the bottom left of your screen (T6788)Debug(4428): 04/20/20 23:12:01:838 NotificationTimerThread: wait (-1 ms) for notification timer event. User unable to connect to VPN portal address after USMT data transfer to new PC. For Macs perform the following (Via Terminal): For Windows, perform the following (Via CLI). 6 )Management Port Captures : How To Packet Capture (tcpdump) On Management Interface(For transactions between the firewall and the LDAP server (authentication))2) Debug Logs:Might need to enable debug for more detailed information: Main log file for all SSL VPN related activities. Procedure Explanation: (T7568)Debug( 132): 04/20/20 23:12:01:838 All hip collect threads quit gracefully. Can any kind person offer some suggestions?! For what I can tell the gpd service appears to be up and running fine: >> sudo systemctl status gpd gpd.service - GlobalProtect VPN client daemon Loaded: loaded (/usr/lib/systemd/system/gpd.service; enabled; vendor preset: disabled) (T7568)Debug(9726): 04/20/20 23:12:15:862 SSO password is empty(T7568)Debug(2568): 04/20/20 23:12:15:862 Empty username(T7568)Debug(2600): 04/20/20 23:12:15:862 m_preUsername ___empty_username___(T7568)Debug(9686): 04/20/20 23:12:15:862 Password is empty. )(T7568)Debug(2045): 04/20/20 23:12:15:715 portal-certificate-verification is yes(T7568)Debug(2085): 04/20/20 23:12:15:715 No saml-load-cache tag. (T7568)Info (1539): 04/20/20 23:12:01:838 SSO ----- PanCredGet failed with error Element not found. also there is something weird about the issue at our system.these 2 clients can connect to our backup portal/gw, but main portal/gw doesn't work with "no network connectivity" error.There are over 30 users ,only 2 users have this issue.Tried 5.0,5.1,5.2 all same. Even when the user has admin rights uninstall/reinstall did not fix unless done by the Administrator account. Issue ID. - edited No sites can be accessed. Flashback: January 17, 1984: Supreme Court Rules on Home VCR Recordings (Read more HERE.) (T9048)Debug( 242): 04/20/20 23:12:15:830 HipCheckThread: got thread exit event. 00:00:00 /opt/paloaltonetworks/globalprotect/PanGPS 74481 1 0 08:31 ? (T7568)Debug(6038): 04/20/20 23:12:15:830 threads are gracefully stopped, counter=599. Connect VPN and once connected, it's important to change the user's password to generate a new DPAPI Master Key which is going to be synchronized with DC this time. Click Accept as Solution to acknowledge that the answer to your question has been provided. To verify the handling of initial SSL request from Client on the dataplane, after which the communication is sent to the sslvpn daemon on the management plane (MP). Environment In the environments where the endpoints face an initial delay in connecting to network, agent will not be able to connect to portal. Currently I solved this by creating firewall rules disallowing the connection from inside but this causes the client to display an error message stating that the connection failed and that the user should contact the administrator. By continuing to browse this site, you acknowledge the use of cookies. In the GP client settings choose troubleshooting and collect logs. All sites have loaded successfully. (seehttps://docs.paloaltonetworks.com/globalprotect/5-1/globalprotect-app-release-notes/gp-app-release-i).