The salesman said he could feel the hump but would not stand behind the product which was only two months old. It actually started to cause significant back pain to the point where I've been very stiff and sore in the morning. Going back to a Serta. This is our second mattress from the Original Mattress Factory. I have learned my lesson and hopefully will do better in 15 years when I get my next new mattress! Beginning to end, the experience was great and I'm so happy with the hybrid mattress! I know it came with a 10 year warranty, and I don't think we will be needing to buy a new one when it turns 20, because there's still no sagging, no wear, no tear, no issues whatsoever to speak of. Said it was a "body cavity" so therefore not covered by the warranty.And he said this without even seeing or feeling it!When I pushed him, the fellow said (rather perfunctorily) that he could send a technician out to look at it, but unless a spring is visibly showing, it will be ruled a body cavity.Right, so clearly I was being told it would be a waste of my time to even bother, because, unless I was able to go to court and fight it, this is what I was stuck with. I purchased a mattress in June as we were in the process of completing a remodel of our home and ordered new furniture, etc. personal match score for each of Original Mattress Factory Serenity's * Shopping there is a pretty relaxed, low pressure experience. Sales people we met seemed like fishy used car sales people here in MN. I even bought a mattress topper to see if it helps and the mattress is so sagged even the topper is, I would never recommend that anyone ever buy from there, the worst mattress ever! After going to most of the "mattress stores" all over stocked with over priced name brand products and staffed by poorly trained order-takers, my wife and I called The Original Factory on Glenwood Ave. in Raleigh. Their sales pitch describes factory direct quality and prices. I recently purchased a mattress and springs from Sean at the Freeport Road store and was better than could have ever thought pleased with the sale and expert delivery people. Take away your old bed? I am now out $1000.00 for a mattress I literally cannot sleep on even one night on. Do NOT shop at this company for any product. We bought two mattresses at the Mattress Factory here in Kissimmee, Fla. One for our bed- a CalKing and this Queen for our guest room. The couple bought a set (mattress plus box spring); they wanted to exchange the box spring, which was still wrapped in plastics. When we arrived home, the delivery men weren't too far behind us. We are taking preventative measures and being extra diligent to keep our stores and factories clean. Maybe they do, maybe they don't, does not matter. It was their next to lowest priced mattress, but still, it was just a few weeks old. They would come back in an hour. Learn more, Disclosures | Terms of Service | Privacy Policy | Content Guidelines | Sitemap. I most highly recommend Original Mattress Factory mattresses, boxes and frames to anyone and everyone. Latest Review Original Mattress Factory. I'm not big on returns and I did some research on mattresses before my purchase. When I reported this to the store attendant, the reply was that I am out of warranty.come and but a new one! The mattress is firm but soft at the same time and I'm sleeping like a teddy bear. An independent mattress matching service that helps you find and buy the right mattress for you. I bought my last mattress there. The couple felt the store played "gotcha" on them. We would still be tired. The company also offers a variety of bedding . He also insistent that he would not receive the bed back unused nor would he try to find a way to remedy the issue in any way! I doubt this one will make it to next year and out it goes. Comfort Level. (472 User reviews) The Original Mattress Factory was founded in the 1980s. DO NOT buy a mattress from The Original Mattress Factory! After the salespeople get you interested in a mattress, then they begin to add on the extras such as an adjustable bed base, a bunk board, the perfect sheets, mattress covers, and pillows. No pressure sales. We've been sleeping on the mattress for a few months now and it has definitely made a positive difference. Tested at the store nice and soft and "plush". We declined that offer. NAICS Code: 33791, Mattress and Box Springs Manufacturing and Retailer. I have had the SAME EXACT EXPERIENCE as Robert W.'s review! Before heading to the stores, search across all the mattress retailers in your area to find I have now, later read other reviews that people had the same experience. They also have a custom line for those that are looking for something that is more specific for them. ( You can see a full list of our factories and stores here.) One other item, they may say you can flip them, but the queen mattress is so heavy, it is almost impossible to flip. It was exactly the same.. We then called and they said that there is nothing wrong with it. The interesting thing is the trench extends to the edge of the mattress. Delivery went just as smooth.The bed is so perfect. Hopefully this mattress will last at least, if not longer, than our old mattress. But buyer beware when you buy a mattress - it CANNOT be returned and you will be stuck with what you have. The Original Mattress company was started by experienced professionals who worked at Sealy and Stearns & Foster companies before. At home, not so much. The pros: Price competitive mattress options that sleep cool and come in a variety of firmness options. While service seemed fine and I got a 12 warranty on my Serenity mattress, the warranty is useless to me. Curitiba, Paran - Brazil comments sorted by Best Top New Controversial Q&A Add a Comment Sean told us the layout of the store, invited us to try all the beds out, and offered to answer any questions we might have. Their error became our problem and no plan to remedy. We have 12 factories around the U.S., and all of them are open to the public for tours. (I like a firmer surface myself and the next step up seemed too soft to me - you can always add padding but you can't take it away. It's strange- it seemed VERY plush and soft in the store. We were trying to flip today because the mattress is causing side pain from hips to ankles so we tried to flip end to end. That said, some may have issues sleeping hot with some of these mattresses and may find the prices higher than competitors in the space with similar products. They focus on selling traditional innerspring and pocketed coil mattresses that combine the comfort elements from memory foam and coil support systems. Our stores are cleaned daily and we have increased our associates focus on cleaning and disinfecting any commonly used surfaces to ensure that they are wiped down several times a day. That couldn't be further from the truth though! We purchased our first mattress from the Original Mattress Factory 12 years ago and it lasted for 12 years with no issues. I feel the whole bed bounce when my husband makes any movements. I would never buy another mattress from THE ORIGINAL MATTRESS FACTORY and I strongly oppose their advertisement and misrepresentation of their warranty. Great customer service and very helpful. Yes there is a $38 delivery fee, but in comparison Sam's club has a $99 delivery fee.I've only had my mattress for a week and I have never felt better. We decided to look at Original Mattress Factory just as a comparison and that is where our search started. Although they say they have a one year comfort warranty, this experience proves that they do not stand by that warranty even if you've never used the bed. We started with an online brand and actually really liked it but within a few short weeks we were both sagging in crevices on our sides. If you are late with those tasks the mattress will develop a high spot in the middle and trenches between the hump and edge where you sleep. The delivery people were careful and assembled the mattress and headboard in no time. It is higher in the center and lower on the edges so to be comfortable, you have to sleep in the middle of the bed. We feel our quality at every price level is second to none! After just three years of use, I have slumps in the bed. available mattresses, in addition to other online options that match Get started on GoodBed by claiming your business profile. When I lay on it you can visibly see my body is crooked.They will not refund our money, they will NOT exchange the mattress. Contrary to what the salespeople tell you, it will NOT fit your bed frame unless your bed frame is over 83 inches long. Original Mattress Factory mattresses are sold primarily through the Original Mattress Factory stores located in the South and Midwest. Don't buy without a return guarantee. Top quality. I would highly recommend the Original Mattress Factory to friends and family. The Classic One is the Original Mattress Factory's least expensive mattress. We can exchange it for an additional fee. I should have bought a different one :-(. It's $69 a visit. Within 7 days, I realized it was sloped and called the company. They have spread across the US since, but knowing the mattress is manufactured here is an invaluable selling point for us. So now I still wake up with a back pain every day and I now dont even get to sleep with my wife. Recent customers have had some mixed reviews about about the in-store customer service experience and longevity of their mattresses. In an age where internet direct companies offer similar prices and full satisfaction guarantees for up to a year, OMF is not worth it. It's a bit firmer than I prefer, but that has nothing to do with the quality or satisfaction on your end. To show localized store recommendations enter your location. Both my wife and I sleep like babies on this mattress. My wife said our new OMF mattress was too firm for her, so we purchased a pillow top mattress pad which solved the problem for her while still keeping the firmness for me. We love it and would recommend it to everyone. What's GoodBed? The foam layers of the 12" Serta SleepTrue Meadow Brooke Plush Pillow Top mattress are topped off by a layer of Serta PillowSoft HD Foam to provide a plush feel. Dont fall for it! This company won't even think about fixing a mistake. All rights reserved. Thank you Chris. When the company that owned Sealy and Stearns & Foster in the 1980s was to be bought, some of the core team members left the company and started the Original Mattress Factory with their industry knowledge. personal match score for each of Original Mattress Factory Regency's There are multiple firmness options from ultra-firm to ultra-soft super pillow top. ", "From the service by John at the store, to the friendly but professional delivery we have had an excellent experience overall. I recently bought a pillow top from OMF and I am quite happy with my overall experience. But. It is what they DO NOT tell you that is what is most upsetting. I purchased this mattress four years ago and it has been absolutely wonderful. Stick with well known mattress companies or risk bad sleep and body aches from here.Also, totally unrelated to the product itself, I'm beyond tired of hearing their company's owner on the radio preaching his ultraconservative political views. Night and day to the other mattress I had been using. The Original Mattress Factory celebrates 30 years. There was an issue there which he helped me fix too. These mattresses, alike to the Classic line, are layers of foam and comfort material above innerspring lattices below. Excellent customer service from Mark and Teresa. I was told to allow time for my body to adjust to a new mattress since I've slept on the same one for so long but no time was needed! Ridiculous! In fact if you don't have one you are missing out on the best sleep ever! My new Not-An-Original-Mattress-Factory mattress arrives in two days. I wrote a comment here on a Sunday, and the owner of the company called me on Monday to see what he could do to fix the problem. ", "Just outstanding from the sale to delivery. The store mattresses do not match with what is delivered. In as little as 2 minutes, this quiz will assess your unique I'm really sad about this. Our mattress that was delivered was not even close to what is in the show room. Powered by GoodBeds intelligent matching technology, you can even get your Very happy with our experience here. Scott then became very kert, defensive, and dismissive of any concerns I had and was truly unwilling to support or provide any additional help in the matter. I expected delays and additional cost from OMF. My son never even took the plastic off. Original Mattress Factory does not stand behind their crap product. Worst mattress I have ever slept on. It was comfortable initially, but in a short period of time that changed. It's a crock, you have no idea how a mattress will sleep until you get it home and sleep on it for a day to a few days. Review data analysis vs. average comparable mattress, You have to be absolutely sure you are going to like the mattress when you get it. The best mattresses for back pain -Jun 27, 2022 8:00:00 AM. I thought that their mattress would be extremely expensive. I spent time stretching out on all 4 and made my decision. Since January, 2018 have had lower back problems. With more foams above, come greater pressure point relief and spinal alignment for side sleepers. Don't buy a mattress from this place. Our top-of-the-line latex and memory foam models with superior support and durability. The one gentleman made some calls - we could have a split for a nominal up-charge but it wouldn't match our set. Squeaks, bounces, sags, and have horrible back pain. $999.95. The safety of its employees serves as the companys top priority. Do not buy from them!!! My experience: I bought a mattress for $1,000. Another $60. The beds are made with a steel frame and have a five-year warranty. He is out a lot of money.Mattress Firm gives you 120 days to try it out. This is not always the case for older people when they go shopping.I will definitely be referring my friends. Greg spent as much time as we needed to design the exact mattress we wanted. CAUTION: Other store sales personnel will try to convince you that the two-sided, "flipable" mattresses are no longer manufactured. I knew about the no return policy and bought it anyway. "See a doctor or a chiropractor if you are having pain!" We got a memory foam mattress and have owned it for the past 3 months. It is a sales pitch, nothing more. Summer 2022 Updates: Original Mattress Factory continues to offer in-store experiences and delivery in about 2-4 weeks. They didn't bring it back until a day after, however, which meant that the store considers it "used" and not returnable. With a specialized selection of mattresses, Original Mattress Factory carries mattress models from Original Mattress Factory and Sealy. Most manufacturers have no dip qualifications or under and inch for their warranty. 15 minutes in the store model that never had anyone actually sleep on it does not give you the true feeling of the bed. Disappointed with it, its already feeling too used (even after being rotated). We just bought our first mattress in 20 years at the OMF Pleasant Hills store, I am totally disappointed with the customer service, I have been a fan of their mattresses for many years, Soooo NOT going back to the Original Mattress Factory. ", "The overall experience was pleasant. Thank you OMF! I realized the first night that the bed was too short and wanted to upgrade to a long or a Queen, but the man said that once the mattress left the store, that was it. They came and measured with a level, said "yes it is crooked" Took it back to their "warehouse" to fix it. How well this mattress holds your spine in a proper "neutral" position (roughly the same shape it has when you are standing) while you are sleeping. The mattress measured at 7". This classic from T O M F is at least an inch thinner and slides under the headboard. We were his first customers the next day, Wednesday, 27 November. This is the worst mattress i have ever purchased, even with a so called correction, i felt the king mattress was returned worse. available mattresses, in addition to other online options that match Compare pay for popular roles and read about the team's work-life balance. It felt great on the first night. We don't like foam and we want two sided mattress. The mattress I chose was a 9.5". Back has never felt better for this side-sleeper. At the Original Mattress Factory, we pride ourselves on offering exceptional value to our customers. It served us well for 8 years of our relationship. Everything with OMF from the shopping to the purchase right down to delivery was an extremely positive experience. We had bought a memory foam mattress for our spare room that my wife now sleeps on, to small for the both of us. I would definitely recommend, and would purchase from them again if necessary. ", "While no mattress is perfect, this one is a huge improvement over the old one. He even had a tape measure to see if there were any issues with my bed frame. Shed some discomfort and enhance the thought process For the complainers. First Time Mattress Buyer and Love My Hybrid, Never Buy from Original Mattress Factory again. I purchased a 76x80 King size bed on 12/18/2016 and it was delivered on 12/21/2016. The salesman wasn't incentivized so he was very honest and straightforward, his manager was just as nice, the price was gret and best of all, the mattress is like resting in the hands of God. pay their drivers $50 to come and turn them for us! Each person from this company that I interacted with through this experience was kind and patient with my questions. I don't know how that is possible but it is living up to its hybrid name. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. your criteria. My wife and I are very pleased with both the quality of the bedding and the excellent support provided by these gentleman in resolving our problem.