You have a pending hardware issue that is preventing you from entering VR. Please check that your headset and sensor are connected." CAUSE Hardware related, missing signalling from periphery / devices RESOLUTION This message is a generic hmd-related (Oculus Rift) issue. You have a pending hardware issue. GodSpin USB-C to USB-C Cable (opens in new tab) ($30 at Amazon). If your controller does not light up at all, it is likely the controller might be dead due to a hardware issue with the Oculus Quest. If the image is still blurry or you still feel uncomfortable after adjusting the IPD, make sure the Quest is fitted correctly. In addition, all of the games will have to be downloaded again on your headset before you can play them since they are removed during the reset as well. Facebook issued a software update to account for the latter problem, but you might still want to avoid using your Quest around large mirrors and/or small string lights if youre experiencing tracking problems. A full . If the issue is with your Computer or a Laptop you should try using Restoro which can scan the repositories and replace corrupt and missing files. Just curious.. Hey there, we'd be more than happy to assist you with this. For the people who prefer RoboRevive, I've released a new version: https://github.com/LibreVR/RoboRevive/releases/tag/v1.1. If your device is a laptop, it's less likely to have the power necessary to be PCVR-ready. Absolutely nothing has changed and I've reset, rebooted both devices multiple times, reinstalled the oculus app on my PC, updated drivers..nothing works. Oculus Quest 2 controller can stop working due to different reasons. Close the Oculus application and follow the steps: Press the Windows key + R to open the Run command. Didn't fix it. Click and run " oculus -driver.exe" and let the process complete. Once you do that, Quest 2 will perform a factory reset. i fixes it with setting my steamvr to non beta, i think steam vr home was messing with the game.. In the meantime, we also suggest sending a support ticket to Oculus directly. Idk if this helps you guys but I hope it does. Visit our corporate site (opens in new tab). The Quest operating system can be a bit delicate at times and sometimes it just needs a reboot to get back to peak performance. You can download Restoro by clicking the Download button below. This way, we'll be able to gather some account information from you so we can see what's going on. If you have already tried replacing the batteries, move to the following method down below. Just tried that; wasn't sure whether you meant Program Files on the D drive or on the OS drive (C), so I tried both (D:\Program Files\Revive\ & C:\Program Files\Revive) - neither seemed to work (Headset Error). Tried it - now UE4 crashes altogether, before even loading the game. Please check that the headset and sensor are connected'. Anybody else had this problem? Wrote to the support and they just sent me a generic answer which is basically do redownload the Oculus app on windows and try to reboot pc. This is because the battery does not provide the required charge for the controller to function as it is not making any contact. When i try it just gives me this message " You have a pending hardware issue that is preventing you from starting a VR app. Please post your log files after attempting to start Robo Recall, you can do that as follows: Seems like the Injector failed. I can connect to side quest too. I just bought this game and would appreciate any help, or, if none is available and this game is unplayable on Vive for the time being I'll probably get a refund. This article should cover the most common (and frustrating) issues you may face while setting up or using Oculus Link, and the latest solutions for how to fix them. Everytime I try to use Official Link Cable (Oculus app states that the connection is stable) I get "You have a pending hardware issue that is preventing you from starting a VR app". Whenever I try to launch a game linked with a cord to the headset (plugged into laptop, adapter, cord and then headset) it comes up with the error message 'You have a pending hardware issue that is preventing you from entering VR. By clicking Sign up for GitHub, you agree to our terms of service and (1971055)"??? Return requ Black screen inside Oculus Q2, sound of the game is working. The only recommended way to clean your Quest lenses is with a microfiber cloth. I'm honestly out of any ideas and I need help. Came to play link today, the above error pops up. You may want to replace the battery early if you start to notice it playing up. If this scenario is applicable, you can overcome the issue by inserting a small aluminium foil on the positive end of the controller. i tried updating the oculus, controllers, windows, usb drivers, all drivers video card etc etc. A full power cycle usually fixes basic and unidentifiable problems. I have also unplugging all the cables from the rift and sensors I have the same problem. I'm honestly out of any ideas and I need help. Since Oculus released the Oculus Link Beta for Oculus Quest last year, it has released (as of March 2020) 14 versions of the software, each with its unique fixes but also new breaking bugs.. If the problem persists, move to the following method down below. Heres how it works. You can read more about IPD in our beginners guide to VR. Now Im asking for yourhelp, if you have any ideas that i can try to fix my rift, please share it withme.Thanks in advance for the help. This website uses cookies. Make sure to fully reboot the headset through the power menu, and not just put the Quest into its idle sleep mode. Restarting the headset can often fix various issues that might have been triggered due to bad bootup. I already went and got an exchange for the oculus because other than this I had a lot of problems, even with steam games . (see gameplay footage) Get $45 off YouTube TV. If you can get your hands on it, it provides the best 3.0 USB option because its 16-foot length ensures you can still move around without disconnecting from the PC, which restless Quest users will prefer. in Get Help Friday While its possible to measure your IPD and correspond that to a setting, most people can often figure out what feels right for their eyes by trial and error. I tried contacting the Support team and I've sent them my headset, waited for 2 weeks, recieved it today and still, the same problem. Oculus Quest 2 Controllers. Freezes and shuts down oculus meta quest 2, Error OVR88948175 with multiple users on one PC. If you are using new batteries, we would recommend trying out a different pair on your controllers to see if that resolves the issue. For example, when we tested out Arizona Sunshine, the device pegged us at 15 feet, and our field-of-view was sticking out of the roof. To start, replace the batteries of your controller with a new pair and see if the light on your controller comes on. For a much lower base price, you only get 10 feet instead of 16, but a comparable 5Gbps data transfer speed. Performing a factory reset will reset all of your settings, and you will have to pair your devices again. Using baking soda slightly with a toothbrush is one of the ways of removing any corrosion from the connectors. Both the Oculus software & Revive are installed on the D drive (non-OS HD), if that's relevant. Your issues may come from a "weak" USB port being unable to handle transferring that much data for long periods. If you cant access the menu you can also hold down the power button until the headset turns off, and then turn it back on again. Copyright 2021 UVR Media LLC. Harry has been covering the VR/AR industry since 2019. Oculus Link Headset cable (opens in new tab) ($79 from Best Buy). Open the HOME on Steam VR. I am getting the exact same error. After that, insert your battery and make sure it makes contact with the aluminium foil. On the Quest 2, the headset has 3 predefined IPD distances, which can be adjusted by nudging the lenses further apart or closer together. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Thanks for any advice! Disconnect your Quest 2 headset and restart your PC. I have the same exact problem. Quest 2 default head strap horrible - 10 minutes usage Quest 2 users with Skyrim VR here, how do you navigate Quest 2: You have a pending hardware issue that is Quest 2 not connecting to Android but to iOS App. https://www.youtube.com/watch?v=HtJbcGAzW9E, https://www.youtube.com/watch?v=Lehko-nNVwc, The Oculus Quest 2 can't play the selection of Oculus Go games made available on. I'm getting some UE-specific logs & dmps etc., can that help debugging this in any way? Just keep in mind that you may also need an adaptor for your computer if it doesn't support USB 3.1 or 3.2. The Quest 2 lenses will snap into one of the 3 available positions, marked by a visible 1, 2 or 3 in between the lenses, one for each setting. I want to send a support ticket asking about it, but whenever I click on the support page it doesn't do anything. If youre new to VR, it can be a bit difficult to figure out what the problem is when something goes wrong. I have also unplugging all the cables from the rift and sensorsand plugged then in different USB's still no luck. (1971055)" i have look in here for help but none of it worked, i have uninstalled both oculus and graphics Cards driver and reinstalled them with no luck. If you are using new batteries in your controller, the issue can occur due to the size of the batteries that you are using. All rights reserved. After your Oculus Quest headset boots up, see if the issue still occurs. I have a gaming laptop with 1050 Ti and Intel I7, but I've seen dozens on YouTube run it well without any problems on the even worse specs, including laptops (I have ASUS ROG GL753VE). By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Sign up for a free GitHub account to open an issue and contact its maintainers and the community. In some scenarios, your Oculus Quest controllers may stop working because of a software issue. You signed in with another tab or window. Hi, i have had my rift for some years, but now after i move to a newapartment i can't get my rift to setup. Here are some potential causes and general fixes for tracking and guardian problems. Virtual reality is an amazing combination of hardware and software, but its complicated nature means it does have a tendency to go a bit pear-shaped from time-to-time. If all of the above doesnt work, try a full reboot (as outlined above) if you havent already. Thank you for signing up to Windows Central. privacy statement. Compare your computer specs against the minimum requirements. Either way, these cables offer an array of reliable, tested options for successful PCVR-to-Quest data transfer. Assetto Corsa Shutoko with Rain & Traffic, 4090 with i9 Lets go I saved up for 5 months and now have enough for Press J to jump to the feed. Try launching Oculus games outside of the Oculus app, like clicking the desktop icon of them through the virtual desktop option on Link. To do this, hold down the power button and select Power Off or Restart. Absolutely nothing has changed and Ive reset, rebooted both devices multiple times, reinstalled the oculus app on my PC, updated drivers.nothing works. Please click here https://ocul.us/OculusCommunitySupport or on our name to get to our profile page, then click "Send a Message" to privately contact us. Rift S issue in Get Help yesterday; HELP! Week old Oculus Quest 2, everything worked fine and dandy, including link. Try These Fixes. This website uses cookies. If I'm a UE4 developer - could my engine version somehow cause this crash? This happens when i try to launch steamvr and games. Cookie Notice Privacy Policy. If not, open Windows Device Manager on your PC and check your USB power saver settings; disable any power saving if necessary. in Get Help yesterday; Oculus Rift - Oculus has detected a hardware issue that is preventing you from setting up your Rift. devices, This message is a generic hmd-related (Oculus Rift) issue. Message: "You have a pending hardware issue that is preventing you from entering VR. Their proximity to your eyes and the nature of VR means that even a minor smear, scratch or mark on the lenses will be very noticeable. Oculus Quest Basic Troubleshooting Common Problems, Care And Maintenance, issued a software update to account for the latter problem, read more about IPD in our beginners guide to VR. Since Oculus released the Oculus Link Beta for Oculus Quest last year, it has released (as of March 2020) 14 versions of the software, each with its unique fixes but also new breaking bugs. All RIGHTS RESERVED. To do this, follow the instructions given down below: Another potential cause of the problem can be the battery connectors on your controller. Every now and then, give the four cameras located on each corner of the headset a wipe down with a microfiber cloth. By clicking Accept, you consent to the use of cookies. In such a scenario, you can reach out to Oculus customer support and fix the issue with them. He comes from a technology and gaming background, with experience in creative writing, editing and journalism. You've finally managed to get Oculus Link to work, but maybe you're unhappy with the performance of your PC VR games. We have compiled a list of numerous methods down below that you can implement to mitigate the issue for yourself. Try These Fixes. Already have an account? For more information, please see our **The Oculus subreddit, a place for Oculus fans to discuss VR.**. We're going to get this resolved for you, we're here to help. Setting up Meta Quest Link? Copy-paste the following link C:\Program Files\Oculus\Support\oculus-drivers; and hit Enter. Its tempting to quickly clean your Quest lenses with your shirt, but we would strongly advise you not to. Still totally fine to play other games though on the quest 2 itself. You can read about that here. 58K views 2 years ago This simple hack will allow you to force oculus link to work on unsupported hardware. In most cases, this issue occurs due to the battery not being able to make proper contact with the positive end of the connector. First, make sure you are playing in an indoor area that is well-lit but not in direct sunlight. Did you manage to solve it? By clicking Accept, you consent to the use of cookies. How to Fix Error Code Maine 15F in Far Cry 6? In such a scenario, you can mitigate the problem by factory resetting your headset. Windows 10. If you've used your PC to power an Oculus Rift S, it's very plausible that it should handle Oculus Link demands just as easily. Thanks a lot for what youre doing though; its amazing <3. Click on it to play it. Once the corrosion has been removed from the connectors, insert the batteries again to see if the issue has been resolved. Direct sunlight is bad for the Quest in many ways. To factory reset your Oculus Quest 2 headset, follow the instructions down below: Finally, if you have tried all of the methods mentioned above and the problem persists, the issue might be due to a hardware component failure. ", When launching from SteamVR it's on the RoboRecall window: https://i.imgur.com/bqMvWOq.png, When launching from Oculus Home, it's just a pop-up: https://i.imgur.com/ggVgmDf.png. Asher Madan handles gaming news for Windows Central. Any suggestions? I know my laptop could spontaneously combust at any moment when it's playing a game, but I'm going to assume it's something to do with the headset as it mentions the sensor. To do this, hold down the power button and select Power Off or Restart. Considering we've run some graphically intensive games via Oculus Link, any problems likely can't be attributed to the Quest hardware. Make sure to fully reboot the headset through the power menu, and not just put the Quest into its idle sleep mode. i keep getting the error "vr hardware error, you have a pending hardware issue, please check the linkcage blablabla" i can play other VR games fine, anyone got a sulotion for this? Ive tried rebooting, etc, nothing works. 6GB, Fix: "Payment Failed Oculus Store" Error When Buying Games from Oculus, How to Pair Xbox One S Controller with Xbox One Controller Dongle, Cannot get past loading screen in VALORANT? If you still feel nauseous or uncomfortable while using your Quest, you may just be experiencing symptoms of VR sickness. If not, reinstall SteamVR. Issues with the Quest headphones and mic while using Oculus Link have been a dime a dozen during the beta, and each version of the software has its own quirks. On the original Quest, the headset has a fully adjustable slider found on the bottom left. Everytime I try to use Official Link Cable (Oculus app states that the connection is stable) I get "You have a pending hardware issue that is preventing you from starting a VR app". Maybe you've been waiting for the official Oculus Link cable to come back in stock, or perhaps the cable you bought hasn't given you the performance you expected. Let us get started. Heres our guide to common problems with the Oculus Quest and Quest 2, along with basic troubleshooting, care, and maintenance tips. This should resolve any battery size issue which might be preventing the controller from working at all. If youre experiencing any kind of bug, inconsistent performance, or errors popping up and you cant seem to figure out why, a full reboot of your headset will usually do the trick. Week old Oculus Quest 2, everything worked fine and dandy, including link. Get the best of Windows Central in in your inbox, every day! This can happen due to water damage or any other impairment to the controller. If youre precise, you can also keep the lenses between numerical settings to further fine-tune your fit. To fix this, you'll have to disconnect your headset and then reconnect it to your PC and relaunch the game. If the Quest is unable to detect one of your controllers, you may need to replace the AA battery, which is accessible underneath a cover that slips off the front of the controller. On the PC screen I get the error: "You have a pending hardware issue that is preventing you from entering VR. Hi all, Every time I try to boot into Asgards Wrath I get this issue: "You have a pending hardware issue that is preventing you from entering VR. Let us know in the comments below. With each new update, Quest owners have struggled to find new solutions to recurring problems like black screens, frequent disconnects, or poor performance. Be sure you uninstall the current installation of Revive first. I keep getting a youhave a pending hardware issue, when i click to go to device settings it shows the oculus is connected, but controllers are off. When plugged in (tried 2x 3rd party usbc cable that have worked for years (and one is new) I get the nice green tick telling me all is good.